Crypto FAQ
Unlock deeper crypto insights and accelerate growth with our AI-driven analytics. Make data-driven decisions to achieve stronger results.
Your security comes first. At Goldpeak Portdex, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We comply with stringent financial regulations in Hong Kong and undergo regular independent audits. Funds are insured against unauthorized access, so you can trade with confidence on our trading platform.
- Step-by-step guidance and 24/7 support
- Risk-free demo account to practise with virtual funds
- Automated tools that take care of the heavy lifting for you
- Start small (from just ) and build your skills as you trade!
Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
Our trading platform generates revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges—you’ll always see the exact transaction amount before you confirm.
Yes! Goldpeak Portdex is available in most countries worldwide (98+ and growing). Simply select your country during registration to confirm availability and view localised payment options. Our trading platform complies with all applicable local regulations to keep your trading safe and legal.
- AI-driven recommendations - Receive coin suggestions tailored to your risk profile
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
We provide 24/7 support via live chat and by email at info@goldpeak-portdex.com. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Regular independent third-party audits
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your local laws and regulations
- KYC verification is required where legally mandated
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Your Funds Are Safeguarded
- Bank-level security (the same standards as your online banking)
- 95% of assets are held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers via SEPA or SWIFT (0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
Please direct all enquiries to our partner broker via their official website or trading platform support channels. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, please contact us and we’ll work with them to resolve the matter.
Support Hours
Our customer support team is available 24/7. If, on rare occasions, you can’t reach us immediately, our specialists will respond to your enquiry as quickly as possible.
